Payment

We accept all major Credit Cards (Visa, Master Card, American Express, Discover) through a very secured, valid and verified GeoTrust SSL (Secure Socket Layer) certificate, thus making sure all transactions made on our website are entirely secure.

We can also accept Canadian and USA money orders, Direct bank deposits (Wire transfers and direct deposit), E-mail interac money transfers (Canadian banks), COD (Cash on Delivery) and other payment methods on request. We cannot accept international money orders.

Canadian customers will be charged 5% GST, and Quebec customers 5% GST + 9,5% QST. However, we offer a 9.5% shipping discount for Quebec customers. Use coupon code QUEBEC when checking-out. Only Quebec customers will be given this discount, if you're not from Quebec, don't try using the Coupon code, this will only delay your order, since we won't ship any order with this coupon to non-Quebec users.

Shipping

We ship every Monday, Wednesday and Friday at noon. We process orders as soon as payment is made.

We ship in most countries but Australia, Indonesia and Ukraine. There are other restrictions on some of our products for some countries, please inquire if you have any doubt, and it is your responsibility to know the laws in your country before to order.

We ship very professionally and discretely in 100% recyclable bubble envelopes or cardboard boxes depending on volume, addressed from "TP.net", labeled as incense.

We always send shipping notifications, and depending on the shipping method chosen, we send all tracking information available. Orders can be tracked on Canadapost.ca, USPS.com, or other international postal agency where the package is going to.

Shipping delays:

These shipping delays are between major towns. Delays might be slightly longer if packages are delivered away from a major city.

Canada;
Letter mail (available only for parcels under 28g): 3-7 business days.
Expedited parcel: 2-7 business days with tracking number
Xpresspost: 2-3 business days with tracking number
Priority courier: 1-2 business day with tracking number

USA;
Small packet USA air : 4-10 business days
Expedited parcel USA: 4-8 business days with tracking number
Xpresspost USA: 2-3 business days with tracking number
Priority courier: 1-2 business day with tracking number

Internationnal;
Small packet air international: 6-10 business days
Xpresspost international: 4-7 business days with tracking number
Priority courier: 2-3 business days with tracking number

Reshipping, Refund and returns

Due to sanitary concerns, we cannot take any return if the package has been opened. However, we want to make sure that all our customers are 100% happy with our products; so if you feel the products received does not look like described on the site, or if there is anything missing: contact us. We have a very good reputation of supplying only high quality products, and very rarely our customers are not satisfied with it, but we're ready to resolve any unsatisfaction. You can have a look at our high quality plan for more details on quality.

We'll reship any item that is lost in transit, at no additional charge if the package is not delayed or seized by customs. We do not ship any restricted herbs in countries where there are laws about specific herbs, but it's the customer responsibility to know the custom regulations and laws before ordering. We rarely have packages seized by customs, because our products are well labeled and we ship accordingly, but in the case that it happens we cannot be held responsible for the lost. The delays before being able to reship an item (if lost in transit) are: Canada: 15 Days after shipping date; USA small packet: 45 days; USA Expedited, Xpresspost, Priority: 15 days; International: 45 days. Problems in transit are very rare. :-)

Privacy Notice and Security

How secure is your website?

As you can see by the logo on the left, we own a secured, valid and verified GeoTrust SSL (Secure Socket Layer) certificate, thus making sure all transactions made on our website are entirely secure. GeoTrust is one of the safest, renowned and secured SSL Certificate providers on the internet, and our SSL technology uses a strong 256-bit encryption system/2048-bit root; to provide our customers with the safest transactions. We only collect minimal personal information and the sensitive information collected during checkout along with your credit card information are protected by 256 bits SSL encryption and directly transmitted to the merchant bank and not stored on our server. This information can only be accessible by the merchant bank and authorized agents involved in the transaction (Ex: Visa, Mastercard), and are required by law to keep the information confidential. We are not able in any way to access this information.

Personal Information / Privacy

Under no circumstances will any of your information be revealed or shared with anyone. We share your desire for individual privacy, and do everything within our power to preserve it. We have implemented extensive measures to ensure that your personal information is stored securely in a form that could not be accessed by any third party, whether it was requested voluntarily or otherwise.